Privacy Policy

Introduction

SEL VCSE Strategic Alliance is dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This privacy notice explains what happens to any personal data that you provide to us, or that we collect from you while you visit our website www.selalliance.org.uk.

We use this information to process requests, deliver our services or to provide you with information about our services and any other relevant services or resources.

We do not share your personal information with other organisations without prior consent, except as necessary to provide our services or as required by law.

We may sometimes share information about organisations with funders to satisfy reporting requirements, usually as anonymised statistics, but sometimes identifying organisation names only or the borough they are based in.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing personal information is ‘legitimate interest’.

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The types of personal information we collect

We currently collect and process the following information:

• name and contact details;
• name and contact details of your organisation;
• support needs for attendees at events and training;
• the London Borough you are based in if you sign up to our mailing list

We will keep your information for up to seven years, unless you ask us to remove it before then.

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How we get this information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

People who use our services - newsletters

When you sign up to our mailing list, we store the personal details you supply to email you news and opportunities relevant to the voluntary, community and social enterprise sector in south east London.

We use Zoho Campaigns, the mailing provider, to send our newsletter and email updates.  Using Zoho Campaigns, we have access to statistics about emails opened and links clicked, in order to improve the effectiveness of our communications.

We do not share your details with any other organisations.

You can subscribe to our mailing list here.  You can unsubscribe by clicking unsubscribe at the bottom of a newsletter or email update or by getting in touch with us at info@selalliance.org.uk.

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People who use our services - members of the SEL VCSE Strategic Alliance community

When you apply to become a member of SEL VCSE Strategic Alliance community, your details are stored in a secure database.

We may use your information to:

• Pass on all or part of your details to another organistion(s) that may work in partnership with us which is offering the opportunity(ies) that you have expressed an interest in;
• Contact you with information about issues relevant to the voluntary, community and social enterprise sector in south east London which may enhance your organisation's capacity to deliver services or activities;
• Provide information relating to SEL VCSE Strategic Alliance as an organistion;
• Contact you to ask you to complete a confidential survey about our services.

We will remove your details from our database if you:

• reply to any email we send you and asking for your details to be removed;
• email info@selalliance.org.uk and ask for your details to be removed.

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People who use our services - events and training

We collect contact information from people booking onto our training and events so that we can administer bookings, including contacting attendees with webinar links, providing information on session cancellations or changes and sending out follow up resources.

We may ask about any support needs so that we can ensure that our training is accessible.

We currently use Eventbrite, Google forms and Office365 forms to administer bookings for our events:

·       Read Eventbrite's privacy policy here;

·       Read Google’s privacy policy here;

·       Read Microsoft’s privacy statement here (in relation to Office365 forms).

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Visitors to our website

When someone visits South East London VCSE Strategic Alliance we use Google Analytics to collect standard internet login information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to the various parts of the site.  We collect this information in a way that doesn’t identify anyone.  We will not associate any information gathered from this site with any personal information from any source.  

If we do want to collect personally identifiable information through our website, we will make this clear and will explain what we intend to do with the information. The website uses cookies: these are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We do this to:

• store some information when you move between pages (for example, when you register or apply for a site)
• know if you are logged in and, optionally, to remember you between visits (so when you return you will see the members or admin options that you are used to - when you use them, you will be asked to log in again).

Read more about cookies, and the way they are used on our website, which is managed by Cookie Yes, a Google-certified consent management platform.  The cookies are not used to gather personal information, they store no personal data, and we cannot use the cookies to tell us who you are nor track your individual use of the website.

This notice does not cover hyperlinks within the South East London VCSE Strategic Alliance website which link to other websites.  We encourage you to read the privacy statements on any other websites you visit.

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Your data protection rights

You have the rights to:

1. request a copy of the information that we hold about you. If we do hold information about you, we will:
   • give you a description of it
   • tell you why we are holding it
   • tell you who it could be disclosed to
   • let you have a copy of the information in an intelligible form
2. ask us to correct personal information you think is inaccurate and to complete information you think is incomplete.
3. ask us to delete your personal information in certain circumstances.  If you do this, we will do so unless an exemption in data protection law applies.
4. ask us to restrict the processing of your personal information in certain circumstances.
5. object to the processing of your personal information in certain circumstances.
6. ask that we transfer the personal information that you gave us to another organisation, or to you, in certain circumstances.

You can see more information about these rights on the Information Commissioner’s Office website.

There is no charge for exercising these rights.  We will respond to your request within one calendar month.  If we are unable to respond in this timescale we will contact you to tell you that we need more time and the reasons why.

 You can contact us to exercise any of these rights by:

·       Email: info@selalliance.org.uk;

·       Post: Data Protection Officer, SEL VCSE Strategic Alliance, South Street, Bromley BR1 1RH.

 You can also contact the Information Commissioner’s Office.

How we store your personal information

Your information is securely stored electronically: unless otherwise stated this is in The Cloud using Microsoft Office software.  

Only staff and volunteers with relevant roles and who have received appropriate training are able to login to databases containing personal information.

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How to complain

If you have any concerns about our useof your personal information, you can make a complaint to us at info@selalliance.org.uk or by writing to us at Data ProtectionOfficer, SEL VCSE Strategic Alliance, South Street, Bromley BR1 1RH.

The Chief Executive Officer, Christopher Evans, oversees compliance with this privacy notice and can be contacted using the details above.

Whilst this privacy policy sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s Office website.

If you are unhappy about how we handle your data, you have the right to make a complaint to the Information Commissioner’s Office at any time. You can contact them on 0303 123 1113 or email casework@ico.org.uk. You can find more details at https://ico.org.uk/concerns/.

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